Does it make a difference to you if you hear a professionally recorded message when you call a business?
Your business’ phone system or mobile phone greeting is typically the first point of contact between your company and your customers. The greeting message used here can make or break the customer’s experience on a call. Here are 3 Ways Professional Voice Recording Can Help Your Business:
1: Making Your Business Sound Professional to Callers
You might be surprised to hear how much of an impact a professional voice recording can have on the opinions callers have about your business. A recording made with top-of-the-line recording equipment using industry-leading voice talents can provide your business with the professional-sounding voice and tone needed to impress customers.
Users of professional voice recordings have noted how much customer attitudes towards their business changed after implementing a professionally-recorded greeting. To customers calling these businesses, the sound of a high-quality recording is a sign that the business they’re calling is stable, established, and reputable.
This helps set the right tone for customer interactions, adding credibility to a business in the eyes of customers.
2: Avoiding Potential Legal Issues with Voice Recordings
Some businesses may try to record their phone system greetings in-house. However, this can cause problems later. Aside from the issue of amateur recordings not sounding as professional as recordings done by an experienced actor using top-of-the-line sound equipment, there may be legal issues.
For example, say the employee who created the voice recordings later quits or is terminated. Who has the legal rights to those recordings? Without some kind of concrete contract, the ex-employee can cause legal issues for the company if the recordings aren’t removed.
This can leave a business in the lurch at an inopportune time.
With professional voice recordings done by a third party, however, such legal issues are avoided entirely.
3: Getting Help Filling Out Your Phone Greeting Script
Lots of small business owners aren’t entirely sure of what they should record for their phone greetings. Important informational messages such as business hours and locations get forgotten. In extreme cases, important call flow messages such as menu options might be skipped accidentally, leading to an incomplete system greeting that frustrates customers.
Connect-it and our Professional Voice Recording company can help businesses fill out their phone greeting scripts with:
- Examples of existing messages
- Call flow charts that visualize the whole call flow; and
- Service and support to guide businesses through the process.
These helpful resources can be useful for ensuring that a business has all of the message recordings they need to provide their customers with a complete call flow.
Remember, if you don’t want to pay for a professionally recorded welcome message, you can record your own, but if you do that be prepared. Have a script, be somewhere other than your car (yes we have all done that!) and BREATHE!! We have all heard that welcome message on an individual’s phone that is spoken so quickly that you miss half of it. Before you start, put yourself in the shoes of the listener.
Are you speaking slowly and clearly; is there any background noise that could interfere with your message; are you letting the caller know who you are; are you giving them a call to action as you are not available? Another number, an email address, a request to leave a message? Remember to limit the number of ‘erms,’ ‘okays’ or mispronounced words and slip-ups! Listen to what you have recorded before letting it go live … Just a few obvious things to remember if you decide to do it yourself.
Learn more about how professional voice recordings can benefit your business today! Give us a call on 03456885122 and we can help you discover the benefits of having a professionally recorded message along with other SME business services.