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April 6, 2018Like

How Many Minutes Are You Engaging With Your Customers……………And Which VIP Have You Missed?

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The fun, human side of me wants to tell you about what’s going on here in Connect-it today but, I have been advised, to keep it professional, SEO rich and relevant!  So here is relevant! I have mentioned before our sales people are members of various networking groups. 
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March 15, 2018Like

The Route of a Call into Your Business – Easy or Fraught with Obstacles?

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So, like most companies with a sales team today, we have our sales people out and about at various networking meetings. For our team, BNI is one of their preferred places to network although they do attend other events and are members of several organisations.  Networking is their
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February 15, 2018Like

Virtual Numbers & Advertising With Your Hard Earned £s

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Are you a sole trader, running your business from home? Do you call from your home land line or your personal mobile?  Do you know where most of your business comes from?  If you advertise your landline but are not there……can you divert that incoming call to your
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February 8, 2018Like

Do You Understand How BT’s Plans to Switch off ISDN and PSTN Circuits in 2025 Will Affect You?

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On the 5th May 2017 Gavin Patterson the CEO of BT announced at an investor meeting that businesses have 8 years to look for an alternative solution to their telephony and internet needs as Openreach plans to switch of PSTN and ISDN services by then.  Fortunately, there are
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February 6, 2018Like

VoIP Facts You Never Knew

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  This technology has been around for nearly 20 years allowing users to communicate device to device across the world but very few people know what this is all about. Voice over Internet Protocol (VoIP) technology uses the Internet to transmit phone calls instead of using traditional copper
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January 24, 2018Like

Why do I need call reporting on my phone system?

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“I have staff in the office during opening hours and they’re pretty good at answering the phones, making calls and generally keeping things running. Why would I need any more detail on my calls?” There are several excellent reasons for it! Even if you’re not running a call
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January 18, 2018Like

3 Ways Professional Voice Recording Can Help Your Business

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Does it make a difference to you if you hear a professionally recorded message when you call a business? Your business’ phone system or mobile phone greeting is typically the first point of contact between your company and your customers. The greeting message used here can make or
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January 16, 2018Like

Call Recording Now Mandatory To Keep Lawsuits At Bay

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3rd of January was a pivotal date for UK financial industries. Under new legislation that came into effect on that date, all calls have to be recorded if you are giving financial advice that leads to a trade. These calls also need to be securely stored for a
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January 12, 2018Like

Is your Business Phone System up for Renewal?

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Have you considered the technology changes within the telecommunications industry since your last investment? Do you know what is available in 2018? Keep your Business Phone System up to date whilst increasing your client satisfaction level! And … lower your telecoms costs at the same time. In today’s
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January 9, 2018Like

And so it begins again … A New Year, a New Challenge

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We had an extra long holiday this year as the Guvnor took the family skiing, so we are just back today. There is an air of expectation that this year, we are going to fly … I have been reading all the latest reports on the changes in
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December 26, 2017Like

Top notch telecommunications: the Office in a Box solution

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What’s the next call worth to you? When you’re trying to get ahead as a small business you want your telecommunications setup to work perfectly every time, and have the biggest impact on management and analytics at the best possible price. That’s where Office in a Box comes
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December 22, 2017Like

Can your current provider offer security and advice on staying safe from hacking?

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You may be aware that your computer networks can be open to attacks from hackers, especially during public holidays like Christmas. But are you aware that your phone systems are just as vulnerable too? Premium rate fraud is where hackers scan your phone network, looking for a weak
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