o signal? No problem. We’ve introduced two new ways of keeping your business connected if you’re struggling to find a signal.
Wifi calling comes out of your standard UK minutes package – including when you are roaming i.e. a call made when you are on Wifi in France or Canada, will come out of your UK minutes, not as a roaming call.
No, some networks (specifically those in hotels – for example the Premier Inn – Free Wifi” block the ability to make WIFI calls. Some networks are not of a good enough speed or quality to support Wifi calling and so the device will not support it.
Wifi assist is a technology that will check the quality of your WIFI, and if the WIFI network you are connected to is not assessed to be better than the mobile data connection (5G / 4G / 3G etc.) will STILL use your mobile data. This is not affiliated with WiFi Calling and we advise that it should be turned off, as it can lead to unexpectedly large data usage when the customer believes they are on WiFi.
You must have a compatible device to have Wi-fi and 4G/5G Calling enabled, we need to enable your phone to be Wifi and 4G/5G Calling enabled, and your data must be connected to our APN. Visit connect-it.co on your mobile to make sure.
If all the above are true, or Wifi and 4G/5G Calling have stopped working, here are the settings you need to check. Wifi and 4G/5G Calling require two different set ups, so please follow them carefully.