Re: Installation of new Phone System and transfer of Lines & Calls
I’m writing to say how impressed I am at the performance of Bryan & Chris over the last year and during the installation of a complete new phone system for our head office.
Our business – a major care agency in Kent, had a long standing relationship with a previous phone supplier and it’s fair to say that there was some hesitation in switching to a new phone provider.
Bryan realised this and went more than the second mile in the way they warmly related to our requirements. Bryan answered all of our questions calmly and provided information that was cost effective for us.
On the day of transfer, the previous provider had given incorrect information to Openreach. Our lines went dead. Bryan was there within a few hours, diverted calls and installed a temporary phone system that allowed the business to continue trading. And I may add at no extra cost to us.
Our agency is extremely busy, handling around x calls per day and handling over 150 carers. We therefore needed a robust phone system and especially, highly trained technical staff who could install & maintain the phone network.
In all of this, Connect it Telecommunications has exceeded our expectations. We’d be very happy if you want to show this testimonial to potential customers.
Our thanks to you & your great team
Bobby Pawar, Bluebird Care, Maidstone, Tonbridge and Gravesend – Kent
‘ Bryan and his team at Connect it, have been looking after our telephones for a number of years and it has been stress free. We look forward to continuing our association with Connect it for the foreseeable future’
J Handley, CEO of The Bridge Trust.
‘We have been dealing with Connect it for over 5 years now and we have always found them to be quick to respond to any enquiries we may have. The Staff are always pleasant to speak to and nothing is too much trouble for them. We would have no hesitation in recommending them to our business associates’
K Borrett, Director of Aquaflow Services
We would have no hesitation of recommending Connect it as the Phone supplier for any business. Bryan and Andrew have looked after with honesty and integrity. They have given us great service with a prompt response to every enquiry we have put to them.
P Spencer-Nixon, Director, Fingerprint Financial Planning
‘We have been with Bryan and Connect it for a y ear or so. If there is any issue, we know we can call up and it will be dealt with immediately. Thank you Bryan and Andrew’
G Pryke, Operations Manager, Buckmore Park Scouts Campsite
We’re into our fifth year of working with Brian and the team at Connect It and are very happy to recommend them as a quality partner for telecommunications services.
From the outset of our relationship, they understood the critical requirement to ensure the smooth running of this part of our business and have always acted in a swift and professional manner to continuously meet our needs.
S Roberts, Director of iZettle
‘ It is so good to work with a team of people that really care about our business. Bryan and Andrew are helpful and quick to respond to any given situation. What is great, is no matter what time of day you call, a real person answers the phone! Connect it never try to sell us what we don’t want or need, just tell us what is best for us to keep us as effective as we can be. We would highly recommend them to anyone wanting a good telecommunications company to work with’
S Nelson, Director of Breakthrough Funding Ltd
I am the owner of The Marketing Link and have been working with the team at Connect it for some time now and have to say that they are second to none when it comes to customer service.
I initially had some issues getting set up, which was due to my broadband service provider and the team were brilliant ! they made it their mission to make sure that they found a solution and we have not looked back. The system is simple to use, even for me and the flexibility that Connect-It
can offer you and your business means that you can be confident that the service can grow and move with you.
If you are thinking about changing your current system/provider I would strongly suggest that you give the team a call. You have nothing to lose and you will not regret it!
Darrel Linehan, Owner of The Marketing Link
Connect-it recently got me out of a big, dark communications hole! Whilst driving through Wales on a Monday morning a couple of weeks back I lost my right arm, sorry mobile phone! This was at the start of a week where both my office staff were off and one of my team had left on the Friday before so no-one was at Monkey HQ to man the office phones & I’d lost my mobile! AHH. For a company driven by and promoting marketing communications, it was embarrassing to say the least.
I’d chatted to Andrew a few weeks back about my current challenging office set up & he mentioned his ‘Office in a Box’ product to me – it does exactly what it says on the ‘box’. If only I’d sorted it then. I managed to contact Andrew from Wales, even without a mobile, and within 24 hours, I had a new phone number which I managed to divert to a spare mobile I had (now with new SIM) and I now have one land-line number which connects to up to 7 staff members at 7 different locations, amongst a whole load of other highly efficient services (which I’ll set up before I go to Wales again) & a normal, albeit far better service, has now resumed. I highly recommend the ‘Office in a Box’ product from Connect IT.
“Helpful, friendly, fast and effective; the team at Connect-It are second to none! Very genuine and willing to help plus personable and a lot of fun.”
Jacob J Stevens
Diorama Arts Studios
“Imagine a telephone company that actually answers the phone when you call them. That is one of the first things that surprised me when I switched to Connect-it. I was speaking with a representative of the company who actually worked in the UK and understood what we required. Bryan has always been able to answer all our questions quickly and concisely. Response was immediate and followed up without any problems. And all this while saving us money on our phone bills.
I am truly impressed with the level of service provided.”
Mayo McDow, Tablets 4 Less Ltd
“Thank you for helping me set up Superfast broadband. I had spent many hours and many phone calls talking to a large national provider who were completely useless, even cancelling appointments for engineers without informing me!
One phone call to Connect-It and your team dealt with everything. Even on the day of going live, when I had a slight technical problem with set up, you were able to respond and call to my office personally to assist.
Your service and expertise is much appreciated and I will recommend you to others”
Peter Richardson, Director, Finance & Leasing Solutions Ltd
Bryan and Connect-IT have proven to be reliable, extremely professional and very solid business partner. I would hesitate to recommend him.
Allan Wilson, CEO at PODIA Sports Management
I have used Bryan to re-arrange my mobile telephone services and found his service and knowledge to be impressive.
I cannot recommend Bryan to anyone that is reading this high enough, you will not be disappointed with his service and you could ensure that your mobile contracts are focused on your needs instead of the provider’s income!
John Murray, Director at Invicta Legacy Planning
‘We are happy to be working with Connect it. Good people to do business with’
E Hale, Owner, E Hale Booking
“live for today, plan for tomorrow” I have known Bryan for several years and have used his services a number of times. He is always my first call when I need any help or assistance with telecoms, whether that be in my office, car or mobile. His company provide the phones and telecoms for Affinity Wealth Solutions and we have all been very pleased with the setup and service. The system is very cost effective for an SME and the service has been both personable and highly cost effective
Trevor Graham, Experience Financial Planner & Wealth Manager
I have spoken to Bryan on a number of occasions over the past few years for his advice on my communication issues – from a weak wireless broadband signal in the home to Wi-Fi on the go and a Cloud number for the business. Each time he has been able to provide me with a selection of solutions and assisted me in choosing the correct solution for my needs. Bryan really does go that extra mile and is always happy to share his knowledge and experience. I have absolutely no hesitation in recommending Bryan and the team at Connect IT to family, friends and colleagues.
Debbie Lewis, Tuition Academy | Private Tuition | Maths Tuition | Science Tuition |11 Plus Preparation | Mock Exams | GCSE Exam Prep
What Bryan doesn’t know about telecoms for your business is not worth knowing. Better than that he is quick to share advice, tips and suggestions which will help your business. Introducing me to a little personal 3G wireless network device was brilliant. Well connected with other businesses across Kent Bryan is also a very useful contact for meeting others.
Jonnie Jensen, Public Speaker, Social Media Strategist & Digital Marketing Coach. Content & Inbound Marketing for Businesses.