This technology has been around for nearly 20 years allowing users to communicate device to device across the world but very few people know what this is all about. Voice over Internet Protocol (VoIP) technology uses the Internet to transmit phone calls instead of using traditional copper wire networks.
As such, VoIP can save subscribers a lot of money and provide a wide range of functions that are generally not available with traditional landline phone service or with cell phone service. Users can get more accomplished with their businesses and personal phone calls. It is simply an amazing, world-changing technology in telecommunications.
Here are VoIP facts we found recently that shed some light on this essential technology.
- VoIP is nothing new
The first VoIP calls were made by ARPANET in 1974, but the VoIP technology we know and use today was invented by Vocaltec in Israel in 1995, starting as a home project and eventually being released as a product called InternetPhone. From there, the first PC to Phone calls came in 1998 but the idea and basic principle behind VoIP is quite old.
- VoIP was born out of economic pressure
It was not until the 1990s when hardware prices and the economic climate changed people’s attitudes to voice calls over the Internet and make it seem a sensible choice to cut costs for consumers and businesses. Businesses were looking to cut costs and building and maintaining long distance phone lines is a considerable cost, so VoIP technologies offer a scalable and affordable solution.
- VoIP was not always free
Early users of VoIP calling systems had to listen to adverts before their call to pay for the service. American users were attracted to the cost savings VoIP could offer because of long distance charges. It was not until later providers using PC equipment and greater user numbers that calls became free.
- VoIP has changed cultural history
VoIP has paved the way for the offshore call center, which moved many call centers from domestic countries out into countries with cheaper labor. At the same time, voice over the Internet is helping people across Africa connect with each other where there are no copper wires for traditional phone lines.
- When VoIP became popular, it grew…..fast
It was not until around 2003 with companies such as Skype and greater access to the Internet and computers that VoIP took off. Between 1998 and 2002, VoIP made up for 1-3% of all voice calls. By 2003, it grew to 25% and made up for 204 billion minutes in 2005!
- VoIP Still Has Some Stigma
In some countries, there is still a stigma that Internet voice calls have a lower quality. This is not true but dates back to the 1995/1998. There was often poor quality because of the early nature of the technology
VoIP has evolved into the technology that powers many of the communications apps we use today. The new trend is coming from the USA with VoLTE or mobile VoIP. This will allow for much more rich communications including video.
- VoIP Contributed to Massive Outsourcing in the 1990s
VoIP costs are significantly lower than traditional phone service, and this is one big reason why so much outsourcing from the United States to other countries occurred in the 1990s. Call centres are cheaper to operate in locations where labour is inexpensive, and phone calls can be easily and efficiently transmitted between the US and other countries thanks to inexpensive and efficient VoIP service plans.
- VoIP Can Make Automated Phone Calls
You can schedule VoIP calls and the system will dial numbers automatically in order or at specific times. This is great if you are calling a large group of numbers and need to reach everyone but do not want to lose a lot of time to dialling. In call centres, this automated dialling technique is used to optimize agent performance and achieve a large number of calls efficiently.
- VoIP Brings Phone Access to Remote Places
Thanks to VoIP, locations that did not previously have phone lines are able to connect to phone calls. Remote places, areas of the world where it was not economically feasible to place landline wire, and other locations are becoming easier to communicate with. In some places, this has caused new landline placement to slow down or completely stop. Along with the growth in the popularity of Mobile Phones, the use of VoIP is decreasing the costs of phone communications and is increasingly connecting more people than ever before to phone service.
- Phoneless Calls are Possible
With VoIP service, you can make phoneless calls. You do not actually need a phone at all, if you have a computer or tablet device and a microphone and speakers. All you really need is an Internet connection, sound equipment and a computer. You can then make phone calls to other VoIP accounts or to landline phones.
- You Can’t Always Tell it’s VoIP
VoIP calls are a big part of business telecommunications now, and the technology has vastly improved compared with 1990s calls. Thanks to these improvements, you often cannot tell if a call is being placed through VoIP or if you are speaking with a VoIP subscriber. The audio quality is great.
- Cuts International Phone Costs 90%
International phone calls are one area where VoIP really shines. VoIP reduces costs of international calls by as much as 90%, making it much more affordable for companies to make a large volume of international phone calls. Reducing your phone costs can make it much more feasible to market overseas or do business in other countries and keep a phone system within the US. In fact, with an Internet connection, you can have your phone system anywhere and still use US area codes and phone numbers. While on the go, you can connect to your phone system via the Internet. VoIP’s portability is yet another reason for the popularity of this type of phone service.
- 70% of Businesses Plan to Implement (or Already Have)
Thanks to the amazing benefits of VoIP for businesses, 70% of businesses either plan to implement some type of unified communications system in the cloud or already have done it. Unified communications (UC) systems allow businesses to take advantage of VoIP for their own communications systems and reduce their costs while also accessing advanced features that are otherwise more expensive or unavailable altogether.
If you own a small to medium-sized business, it may be time for you to consider implementing VoIP for your communications system. VoIP features a wide variety of different high-quality business functions. You may be amazed by what VoIP can help you accomplish, in fact.
You can create queue systems, have calls go to the most experienced agent, set up autoresponders, use autodials and host large conference calls. There are many other different types of features and VoIP functions, too. Depending on your needs, you should be able to find the right VoIP plan and begin implementing the system at your business, so you can quickly start making VoIP calls.
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